Refund Policy

Refund guidelines for ready-to-sell pieces and custom commission projects.

Ready-to-Sell Pieces

If a shipped item arrives damaged, contact us promptly with photos and packaging details so we can assist with claim and resolution options.

Custom commissions involve reserved labor and materials. Deposits are typically non-refundable once design scope is approved and production starts.

Cancellations requested before production begins may be eligible for partial or full refund depending on incurred sourcing/prep costs.

Refund, repair, or replacement outcomes are evaluated case-by-case. We prioritize fair solutions with clear communication.

For refund-related issues, use Contact Us and include order details and photos when applicable.