How do I place a commission order?
Fill out the form above with your dimensions, preferred wood species, resin style, and zip code. We reply within one business day with a quote and timeline. No payment is required until you approve the quote.
Can I see a preview before I pay?
Yes — check the "Include a look-alike concept preview" box on the form. We will create a digital reference image of your build before collecting any payment. This gives you a chance to adjust colors, wood tone, or layout before we start.
What is the typical lead time for a custom build?
Most custom builds take 2–6 weeks depending on complexity and the wood species selected. Simpler single-slab pieces with standard resin work are on the shorter end. Multi-species river tables or pieces with decorative embeds take longer. We will give you a firm timeline with your quote.
Do you ship nationwide?
Yes, we ship tabletops nationwide from Safety Harbor, Florida. Shipping costs are calculated based on your zip code, dimensions, and weight. Freight shipping for large pieces is coordinated through insured carriers. We will include shipping in your quote.
What happens if my requested wood species is unavailable?
We source wood from trusted suppliers and occasionally a species is out of stock or has limited slab availability. If that happens, we contact you with the closest alternative options before anything is cut or purchased. You are never locked into a substitution without approval.
Can I request a specific tabletop from a product I saw online?
Yes. If you saw an existing piece listed in our shop, you can reserve it through the commission form by selecting "Reserve Existing Piece" as the request type. Include the product name or description in your message. Note that all pieces are one-of-one and are not reproduced exactly, but we can build something in the same style.
How is payment handled?
After your commission is approved, we send a Stripe invoice to your email. No payment is taken automatically. We require a 50% deposit to begin production, with the remaining balance due before the piece ships. All transactions are processed securely through Stripe.
What if I need to cancel after production has started?
Cancellations after production begins are subject to our refund policy. The 50% deposit covers materials and labor already committed to your build. If you cancel before production starts, deposits are fully refundable. See our refund policy for full details.
